If the product selected is of a greater value than the original Product purchased, You will be required to pay any difference in the price of the replacement product.
5.3.8 In-home Repair for Larger Items.
A breakdown caused by Wear and Tear is one that is not the result of any external influence (i.e: physical impact or water damage).
If Your fridge or freezer breaks down, notify the Concierge Team and You will receive a 100 eftpos card for food spoilage.
5.3.1 Repair and Replacement Terms, in the event of a Mechanical or Electrical Failure of the Product, if We cannot solve the problem by phone when You call the Concierge Line, We may: (a have Our approved repairer carry out repairs to the Product;.
We will repair or replace the Product or relevant parts with the same or equivalent Product or parts.
Your continuous cover will remain in place for the duration of the fixed term you have purchased, at the original Product purchase price, not the cost of the replacement unless explicitly agreed in writing.